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Welcome to DoLah.my.
Last update: June 5
The following terms of service (these ), govern your access to and use of the DoLah website, including any content, functionality and services offered on or through www.dolah.my (the ) by DoroSolve Enterprise and, with respect to payment processing services: DoroSolve Enterprise for payments made from the MALAYSIA or payments made from anywhere else. DoroSolve Enterprise are collectively referred hereto as or .
This Site is offered and available to users who are 13 years of age or older. If you are under 13 you may not use this Site or the DoLah services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request by email to email@example.com or submit ticket via
The original language of these Terms of Service, as well as all other texts throughout the Site, is English. DoLah makes available this translation for convenience only. In case of conflicts between the original English version and any translation, the English version shall prevail.
are users who purchase services on DoLah.
are exclusive proposals that a Seller can create in response to specific requirements of a Buyer.
are requests made by a Buyer to receive a Custom Offer from a Seller.
are disagreements experienced during an order between a Buyer and Seller on DoLah.
is the aggregated amount of your Revenue as a Seller and/or returned payments from cancelled orders as a Buyer.
are credits that DoLah may provide users to be used only for purchases on DoLah, subject to these Terms of Service or any other applicable laws and/or terms.
are additional services offered on top of the Seller’s Proposal for an additional price defined by the Seller.
allow Sellers to offer services in different formats and prices. Packages can include upgrades, which lets Sellers price their service for a basic price of over MYR 50.
is where the Seller can describe their Proposal and the Proposal’s terms, and the Buyer can purchase the Proposal and create an order.
are services offered on DoLah.
is where Buyers and Sellers communicate with each other in connection with an ordered Proposal/ Order.
are the formal agreement between a Buyer and Seller after a purchase was made from the Seller’s Proposal Page.
are service providers that provide payment services to Buyers and Sellers in connection with the DoLah platform, including with respect to collection of funds from Buyers in connection with purchases, remittance and withdrawal of funds to Sellers, currency exchange services in connection with payments in local currencies, and the holding of funds in connection with DoLah Balances.
is the money that Sellers earn from completed orders and can either withdraw or use to purchase on DoLah, subject to these Terms.
are users who offer and perform services through Proposal on DoLah.
Overview (Main terms, in a nutshell)
§ Only registered users may buy and sell on DoLah. Registration is free.
§ Proposal on DoLah may be offered at a base starting price of MYR 50. Some Proposal are offered at a base price of more than MYR 50 as determined by the Seller.
§ Buyers pay DoLah in advance to create an order (see Purchasing Section below regarding payment terms).
§ Orders are purchased through the Order button found on a Seller’s Proposal page or through a Custom Offer.
§ For fees and payments please read the purchasing section here.
§ Sellers must fulfill their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect Sellers’ reputation and status.
§ Sellers gain account statuses (Levels) based on their performance and reputation. Advanced levels provide their owners with benefits, including offering services for higher prices through Proposal Extras, or selling their Proposal in multiples.
§ Users may not offer or accept payments using any method other than placing an order through www.dolah.my.
§ When purchasing a Proposal, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their Proposal page. Note: some Proposal charge additional payments (through Proposal Extras) for Commercial Use License.
§ DoLah retains the right to use all published delivered works for DoLah marketing and promotion purposes.
§ Users undertake to comply with DoLah Community Standards, which are a set of behavior rules and guidelines, applicable to the DoLah community and marketplace in addition to these Terms of Service, as updated from time to time.
§ Sellers create Proposals on DoLah to allow Buyers to purchase their services.
§ Sellers may also offer Custom Offers to Buyers in addition to their Proposals.
§ Each Proposal you sell and successfully complete, accredits your account with a net revenue of 80% of the purchase amount.
§ DoLah accredits Sellers once an order is completed. See our "Orders" section below for a definition of a completed order.
§ If an order is cancelled (for any reason), the funds paid will be returned to the Buyer’s DoLah Balance.
§ Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete. Top Rated Sellers and Top Rated Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete.
§ Sellers may not promote their Proposals or any DoLah content via the Google Ads platform.
§ Sellers may withdraw their revenues using one of DoLah's withdrawal options (see Withdrawal Section below regarding payment terms).
§ The Seller's rating is calculated based on the order reviews posted by Buyers. High ratings allow Sellers to obtain advanced Seller levels (see Levels below). In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account.
§ For security concerns, DoLah may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by Buyers, or associating multiple DoLah accounts to a single withdrawal provider.
§ Sellers are responsible for paying any direct or indirect taxes, including any SST, GST or otherwise, which may apply to them depending on residency or location. Sellers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price shown on the Proposal page is inclusive of all such taxes and charges that may apply to the Sellers.
§ Appointment as Limited Payment Collection Agent: Seller hereby appoints DoLah as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Seller agrees that payment from Buyer to DoLah shall be considered the same as payment made directly to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by DoLah (or its Payment Services Provider, as applicable), and DoLah (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Terms of Service. In the event that DoLah (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against DoLah and not the Buyer directly. Seller agrees that DoLah may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that DoLah may deem necessary or prudent.
§ DoLah partners with Payment Services Providers for purposes of collecting payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with DoLah Balances. All payments services in connection with the withdrawal of funds on the DoLah platform are performed by DoLah’s Payment Services Providers.
§ Sellers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.
§ Sellers are allowed to post a select amount of active Proposals based on their Level status.
o 5 Proposals for Sellers without a Level status.
o 15 Proposals for Level 1 Sellers.
o 20 Proposals for Level 2 Sellers.
o 30 Proposals for Top Rated Sellers.
§ Proposals created on DoLah are User Generated Content.
§ Proposals and/or users may be removed by DoLah from the Site for violations of these Terms of Service and/or our Community Standards, which may include (but are not limited to) the following violations and/or materials:
o Illegal or Fraudulent services
o Copyright Infringement, Trademark Infringement, and violation of a third party's terms of service reported through our Intellectual Property Claims Policy found here
o Adult oriented services, Pornographic, Inappropriate/Obscene
o Intentional copies of Proposals
o Spam, nonsense, or violent or deceptive Proposals
o Proposals misleading to Buyers or others
o Reselling of regulated goods
o Offering to prepare academic works on behalf of Buyers
o Services that delayed beyond 14 days during service duration
o Exceedingly low quality Proposals
o Promoting DoLah and/or DoLah Proposals through activities that are prohibited by any laws, regulations, and/or third parties' terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.
§ Proposals that are removed for violations mentioned above, may result in the suspension of the Seller’s account.
§ Proposals that are removed for violations are not eligible to be restored or edited.
§ Proposals may be removed from our Search feature due to poor performance and/or user misconduct.
§ Proposals may include pre-approved website URLs contained within the Proposal description and requirements box. Proposals containing websites promoting content, which violates DoLah’s Terms of Service and/or our Community Standards, will be removed.
§ Proposals are required to have an appropriate Proposal image related to the service offered. An option to upload two additional Proposal images are available to all Sellers. Sellers must deliver the same quality of service as shown on their Proposal images. Recurring deliveries that don’t match the quality shown on the Proposal images may lead to the Seller’s account losing Seller status or becoming permanently disabled.
§ Proposals may contain an approved Proposal Video uploaded through the Proposal management tools available on DoLah.
§ Statements on the Proposal Page that undermine or circumvent these Terms of Service is prohibited.
§ Eligible Proposals in select Categories may set up Proposal Packages to offer their services in structured formats with multiple price points for the selected Proposal.
§ Certain categories are available only to Top Rate Sellers to create Proposals. If you are not a Top Rated Seller, creating a Proposal for services available to Top Rated only may result in removal of your Proposal.
§ Proposal Extras are additional services offered on top of the Seller’s Proposal for an additional price defined by the Seller.
§ Proposal Extras may be removed for violations of our Terms of Service and/or our Community Standards. For specific terms, please see the Proposals section above for a list of services that violate our Terms of Service. Proposals are subject to be removed due to violations found in Proposal Extras.
§ Services offered through Proposal Extras must be related to the base service and part of the deliverables on the Order.
§ Proposal Extras may cover different categories of services that are components to a higher quality delivered service.
§ Sellers have the option to extend the duration of an Order for each Proposal Extra that is added to the Order. This is to cover the time needed to complete the extra service.
DoLah is all about helping Sellers leverage their skills. We seek to empower top performing Sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, DoLah may reward them with new statuses, special opportunities, benefits, and tools that come with it.
§ DoLah Sellers can gain account Levels based on their activity, performance and reputation.
§ Advancement in Levels are updated periodically by an automated system.
§ The current Levels a Seller can achieve are, Level 1, 2, and Top Rated.
§ Sellers who cannot maintain their high-quality service, experience a severe drop in ratings, or stop delivering on time risk losing their Seller status and the benefits that come with it. For example, late deliveries, warnings to the Seller’s account and cancellations can cause a Seller to move to a different Level.
§ Advanced levels provide their owners with additional benefits, including offering Proposals for higher prices through Proposal Extras, or selling their Proposal in multiples.
Top Rated Sellers
§ Top Rated Sellers are chosen manually by DoLah editors through an ongoing review process based on seniority, volume of sales, extremely high ratings, exceptional customer care, high order completion rate and community leadership. Top Rated Sellers gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.
§ Top Rated eligibility is constantly evaluated by DoLah to ensure that the quality standards and expectations of the Top Rated selection is kept. DoLah retains the right to change a Top Rated Seller status in light of such evaluation. In addition, Top Rated Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service and/or our Community Standards, also risk losing their Top Rated status and the benefits that come with it.
Top Rated Sellers
§ Top Rated Sellers are pre-verified professionals who undergo a vetting process by DoLah editors. Applying for DoLah Top Rated is open to everyone: professional freelancers who are new to DoLah, as well as existing DoLah Sellers.
§ Top Rated Sellers eligibility is constantly evaluated by DoLah to ensure that the quality standards and expectations of the Top Rated Seller selection is kept. DoLah retains the right to change a Top Rated Seller status in light of such evaluation. In addition, Top Rated Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Top Rated status and the benefits that come with it.
DoLah Sellers have access to several exclusive features that help customize the way their services can be offered.
§ Sellers can also send Custom Offers addressing specific requirements of a Buyer.
§ Custom Offers are defined by the Seller with the exact description of the service, the price and the time expected to deliver the service.
§ Custom Offers are sent from the conversation page.
§ Services provided through Custom Offers may not violate DoLah’s Terms of Service and/or our Community Standards.
Shipping Physical Deliverables
Some of the services on DoLah are delivered physically (arts and crafts, collectable items, etc.). For these types of Proposals, Sellers may decide to add shipping charges. Sellers can add shipping charges for local shipping (within the same country) and for international shipping (anywhere else).
§ Proposals that include shipping costs must have physical deliverables sent to Buyers.
§ Shipping costs added to a Proposal only pertains to the cost Sellers require to ship physical items to Buyers.
§ Important: Buyers who purchase Proposals that require physical delivery, will be asked to provide a shipping address.
§ Sellers are responsible for all shipping arrangements once the Buyer provides the shipping address.
§ DoLah does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.
§ To withdraw your revenue, you must have an account with at least one of valid Bank Account for the withdrawal method.
§ Your DoLah profile can be associated with only one bank account.
§ Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete. Top Rated Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete.
§ To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process
§ Withdrawals can only be made in the amount available to you.
§ Withdrawal fees vary depending on the withdrawal method.
§ Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun.
§ In certain cases, Sellers may withdraw Revenues in several different currencies. All currency exchange services in connection with such withdrawals are performed by respective Bank’s. Your DoLah Balance is always derived from its MYR value and, therefore, the local currency amount of your DoLah Balance may change daily in accordance with exchange rates fluctuations and also includes conversion fees. Sellers always have the option to withdraw Revenues in MYR.
* Additional fees may apply based on your location and currency.
§ You may not offer direct payments to Sellers using payment systems outside of the DoLah platform.
§ DoLah retains the right to use all publicly published delivered works for DoLah marketing and promotional purposes.
§ Buyers may request a specific service from the Post a Request feature. Services requested on DoLah must be an allowed service on DoLah. Users should refrain from using the Post a Request feature for any purpose other than looking for services on DoLah.
§ Buyers pay DoLah to create an order from a Seller’s Proposal page or Custom Offer, using the Order Now button. DoLah partners with Payment Services Providers for purposes of collecting all payments from Buyers.
§ DoLah serves as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller via Bank’s payment. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by DoLah (or its Payment Services Provider, as applicable), and DoLah (via its Payment Service Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Terms of Service. In the event that DoLah (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against DoLah and not the Buyer directly.
§ In addition, Buyers can request a Custom Order which addresses specific Buyer requirements, and receive a Custom Offer from Sellers through the site or through DoLah Anywhere.
§ In most locations, purchases on DoLah can be made by using one of the following payment methods: Credit Card, Debit Card, FPX, ewallet, or existing DoLah Balance. Additional payment methods may apply in certain locations.
§ Processing fees are added at the time of purchase where a Buyer can review and accept the total amount requested to pay. These fees cover administrative fees. As of Aug 2020, the current fees assessed are 10% to the total purchase amount.
§ Your existing DoLah Balance will be automatically applied to your next purchase.
§ You may not offer Sellers to pay, or make payment using any method other than through the www.dolah.my site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support.
§ To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities, payment information in connection with withdrawals is collected by either DoLah or DoLah’s Payment Services Providers.
§ By using any payment method and/or providing payment details for making purchases on DoLah, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on DoLah; and (d) such actions do not violate any applicable law.
§ Buyers may pay on DoLah in several different currencies. Unless stated otherwise, you will be charged in the currency displayed on the payment page. All currency exchange services in connection with payments and withdrawals in local currencies are performed by DoLah’s Payment Services Providers. In certain cases, however, when certain currencies are not supported by certain payment methods, you will be charged in US$ even if the price is displayed in another currency. In any event, the actual charged amount (in the actual payment currency) will be clearly disclosed to you before you complete the payment.
§ Buyers should note that all prices on DoLah are derived always from their original MYR price and, therefore, other currency prices may change daily in accordance with exchange rates fluctuations and may also include conversion fees.
§ If you paid for an Order in a currency other than MYR and your Order was later cancelled for any reason, the amount returned to your DoLah Balance would be based on the exchange rate as of the date of cancellation. Therefore, the returned amount may vary from the paid amount in local currency terms, while always maintaining the same MYR value.
§ Your DoLah Balance is always valued in MYR. Therefore, should you choose to view your DoLah Balance in any currency other than MYR, it may change daily in accordance with exchange rates fluctuations, while always maintaining the same MYR value.
§ Buyers may be charged with indirect taxes (such as Sales Service Tax, VAT or GST) depending on their residency, location and any applicable law, in addition to the price shown on the site, and, in any event, any such taxes will always be displayed to the Buyer before payment.
§ Buyers agree that they are responsible to comply with all tax requirements applicable to them, including but not limited to any obligation to deduct or withhold taxes. It is hereby clarified that all prices and fees that appear on the Site are the net amounts that will be paid following any direct or indirect taxes, levy, withholding tax and/or deductions.
§ Once payment is confirmed, your order will be created and given a unique DoLah order number (#).
§ Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Proposal.
§ The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in this Terms of Service. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Seller’s rating and result in a warning to Seller.
§ An Order is marked as Complete after it is marked as Delivered and then accepted by a Buyer. An Order will be automatically marked as Complete if not accepted and no request for modification was submitted within 7 days after the Order was marked as Delivered.
§ We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact DoLah's Customer Support department for assistance by email to firstname.lastname@example.org or submit a support request here.
§ Handling Orders
§ When a Buyer orders a Proposal, the Seller is notified by email as well as notifications on the site while logged into the account.
§ Sellers are required to meet the delivery time they specified when creating their Proposals. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Seller's status.
§ Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the Order as Delivered.
§ Users are responsible for scanning all transferred files for viruses and malware. DoLah will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
§ Buyers may use the "Request Revisions" feature located on the Order Page while an Order is marked as Delivered if the delivered materials do not match the Seller's description on their Proposal page or they do not match the requirements sent to the Seller at the beginning of the order process.
§ Feedback reviews provided by Buyers while completing an Order are an essential part of DoLah's rating system. Reviews demonstrate the Buyer's overall experience with the Sellers and their service. Buyers are encouraged to communicate to the Seller any concerns experienced during their active order in regards to the service provided by the Seller.
§ Leaving a Buyer's feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service and/or our Community Standards.
§ To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the DoLah platform from users within our Community. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the DoLah platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.
§ Feedback comments given by Buyers are publicly displayed on a Seller’s Proposal page.
§ Work Samples are the delivered images and videos sent to a Buyer in a delivery message. Work Samples are added to a Seller's Live Portfolio on their Proposal page if the Buyer chooses to publish the Work Sample while providing a public feedback review.
§ Withholding the delivery of services, files, or information required to complete the Proposal’s service with the intent to gain favorable reviews or additional services is prohibited.
§ Responding and posting a review: Once work is delivered, the Buyer has seven days to respond. If no response is provided within the response period, the Order will be considered completed.
§ Users are allowed to leave reviews on Orders up to 10 days after an Order is marked as complete. No new reviews may be added to an Order after 10 days.
§ Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.
Disputes and Cancellations
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact DoLah's Customer Support department for assistance here.
§ Order cancellations can be performed on DoLah, when eligible, by Customer Support per order.
§ Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Terms of Service. Doing so may get your account temporarily or permanently disabled. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
§ In the event that a Buyer or Seller encounters an issue related to the service provided in an order, you are encouraged to use the Site's Customer Support tools to attempt to resolve the matter.
§ DoLah, through its Payment Services Providers, reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
§ All transfer and assignment of intellectual property to the Buyer shall be subject to full payment and the delivery may not be used if payment is cancelled for any reason.
§ If an order is cancelled (for any reason), the funds paid (except Processing Fee) will be returned to the Buyer’s DoLah Balance.
§ Revisions to deliveries can be performed by Sellers based on the Seller’s Proposal and customer care. Sellers may determine the amount of revisions offered to Buyers, including no revisions.
§ Requests for revisions can be performed through the Order Page while the order is marked as Delivered.
§ Requesting to gain more services from Sellers beyond the agreed requirements by using the Request Revisions button is not allowed.
§ DoLah encourages Buyers and Sellers to resolve service disputes mutually by sending email to support.dolah.my.
§ Eligibility for requests to DoLah to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations of our Terms of Service and/or our Community Standards, general misconduct, and improper usage of the DoLah delivery system. See below for Order specific eligibility.
§ Completed orders (or, where applicable, completed milestones) may be cancelled, upon review of our Customer Support team, up to 7 or 14 days after the order (or Milestone) is marked as complete. Please be advised that orders cannot be partially cancelled (i.e. we can only cancel the entire order when it is justified).
§ In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed order even after 14 days have passed from its completion. In such cases, the amounts paid for the cancelled order will be returned to the Buyer’s DoLah Balance and will be deducted from the Seller’s DoLah Balance or, if there are no sufficient amounts in the Seller’s DoLah Balance, from future revenues of such Seller. The scenario may apply to Buyer as well, where we find it appropriate.
§ Orders are not eligible to be cancelled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Proposal Page. Buyers may rate their experience with the Seller on the Order Page, including the overall level of service quality received.
§ Buyers must email to DoLah Support (support.dolah.my) to address their concerns and desired resolution related to the service provided by their Seller. Customer Support will not take any action against Orders where the Buyers failed to inform their Seller of issues related to the Seller’s service and will allow Sellers to provide a resolution first. This does not include non-permitted usage of DoLah.
§ Any non-permitted usage of DoLah encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behavior, or other violations of DoLah’s Terms of Service.
§ DoLah Customer Support will cancel orders based on, but not limited to, the following reasons:
o (after the Buyer submits their requirements and before the Seller delivers on DoLah)
o The Seller is late unresponsive for more than 24 hours while the order is marked as Late.
o Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.
o Users supplied or included copyright/trademark infringing materials as part of the Buyer requirements or the Seller’s delivery.
o The user is no longer an active DoLah user due to Terms of Service violations or closure of their account.
o (after the Seller clicks Deliver Now and before the order is marked as complete)
o The Seller uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service to Buyers. Note: Multiple reported offenses will result in permanent suspension of your account.
o The Seller delivers no files and/or proof of work related to the agreed upon order requirements. Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.
o The Seller requests additional payments, on or off the DoLah platform, by withholding the final delivery of services directly related to the agreed requirements.
o The Seller is withholding the final delivery of services for improved ratings.
o Buyers who abuse the Request Revisions button to gain more services from Sellers beyond the agreed requirements.
o Buyers who threaten to leave a damaging review to gain more services from the Seller not related to the agreed requirements.
o (after the order is marked as complete and before the 14 day limitation)
o Users who have been reported to use copyright/trademark infringing materials after verification and with proof.
o Buyers who did not purchase commercial use rights and are reported to have used the materials commercially. Note: Terms of Commercial use are found on the Seller’s Proposal Page and cannot be retroactively included once the order is completed for over 14 days.
o DoLah Customer Support will review cases of Order delivery manipulation that prevents Buyers and Sellers from fully utilizing our Resolution Center that enabled the order to be marked as complete.
§ DoLah does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are returned to the Buyer's DoLah Balance and are available for future purchases on DoLah. Funds returned to your DoLah Balance from cancelled orders will not include Processing fees paid, unless Buyer provide supporting document or valid reason to email@example.com.
§ Deposit refunds (i.e. refunds directly to your payment provider) can be performed by our Customer Support team, based on the Order’s original payment amount (exclude processing fee) and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.
In certain instances, DoLah may offer you cashback (“” or “ ”), either for promotional purposes or otherwise, to be used for purchasing Proposals and/or other services offered on the Site. Your available Credit balance + DoLah Cashback will appear in your account.
User Conduct and Protection
DoLah enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value. Services offered on DoLah reflect the diversity of an expanding Proposal economy. Members of the DoLah community communicate and engage through orders, social media, and on DoLah’s Community Forums.
DoLah maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of DoLah. This section relates to the expected conduct users should adhere to while interacting with each other on DoLah.
To report a violation of our Terms of Service and/or our Community Standards, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.
§ To protect our users' privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of DoLah in order to circumvent or abuse the DoLah messaging system or DoLah platform is not permitted.
§ Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
§ DoLah does not provide any guarantee of the level of service offered to Buyers. You may use the dispute resolution tools provided to you in the Order Page.
§ DoLah does not provide protection for users who interact outside of the DoLah platform.
§ All information and file exchanges must be performed exclusively on DoLah's platform.
§ Rude, abusive, improper language, or violent messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
§ DoLah is open to everyone. Discrimination against a community member based on gender, race, age, religious affiliation, sexual preference or otherwise is not acceptable and may result in the suspension/removal of your account.
§ Users may not submit proposals or solicit parties introduced through DoLah to contract, engage with, or pay outside of DoLah.
§ Users with the intention to defame competing Sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
§ Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling orders that do not align on Order Cancellation or Feedback policies.
§ DoLah reviews cases of payment provider chargebacks and disputes on behalf of Sellers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Seller’s favor. If the chargeback case allows, DoLah (or one of DoLah’s Payment Services Providers) will return parts or full revenue back to Sellers, otherwise the chargeback amount will be borne by the Seller.
§ Users may report Proposals to Customer Support that may be in violation of DoLah’s Terms of Service based on the reported Proposal’s replicated similarity to pre-existing services (copycat Proposals).
§ Sellers warrant that any content included in their Proposals shall be original work conceived by the Sellers and shall not infringe any third party rights, including, without limitation, copyrights, trademarks or service marks. In the event that certain music or stock-footage media are incorporated within the Proposals, Sellers represent and warrant that they hold a valid license to use such music and/or footage and to include them in the Proposals.
§ DoLah will respond to clear and complete notices of alleged copyright or trademark infringement.
Users may receive a warning to their account for violations of our Terms of Service and/or our Community Standards or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user's email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing Seller statuses or becoming permanently disabled based on the severity of the violation.
- DoLah does not allow any exchange of adult oriented or pornographic materials and services.
- Communication on DoLah should be friendly, constructive, and professional. DoLah condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
- Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Proposals or orders.
- You may not publish or post other people's private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of DoLah will not be protected by our Terms of Service.
- You may not create a false identity on DoLah, misrepresent your identity, create a DoLah profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., while may be kept anonymous, must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. DoLah reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, etc.).
- DoLah will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service.
- You may not use DoLah for any unlawful purposes or to conduct illegal activities.
Abuse and Spam
- To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the DoLah community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of DoLah’s Terms of Service and/or our Community Standards is a cause for permanent suspension of all accounts.
- We do not tolerate users who engage in targeted abuse or harassment towards other users on DoLah. This includes creating new multiple accounts to harass members through our message or ordering system.
- You may not buy or sell DoLah accounts.
The Site, including its general layout, design and content, is exclusively owned by DoLah and protected by copyright and trademark law. DoLah®, Proposal® and Proposals® are all registered trademarks owned exclusively by DoLah. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) modify or create derivative works; (iv) remove any copyright notice, identification or any other proprietary notices, or; (v) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site. Users also agree not to permit or authorize anyone else to do any of the foregoing.
To the extent that you provide DoLah with any comments, suggestions or other feedback regarding the DoLah platform or the Site as a whole, as well as other DoLah products or services (collective, the “”), you will be deemed to have granted DoLah an exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide ownership rights in the Feedback. DoLah is under no obligation to implement any Feedback it may receive from users.
Sellers should recognize that there might be a need for Buyers to disclose certain confidential information to be used by Sellers for the purpose of delivering the ordered work, and to protect such confidential information from unauthorized use and disclosure. Therefore, Sellers agree to treat any information received from Buyers as highly sensitive, top secret and classified material. Without derogating from the generality of the above, Sellers specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for delivering the ordered work; and (vi) not to copy or reproduce any of the information without the Buyer’s permission.
§ DoLah reserves the right to put any account on hold or permanently disable accounts due to breach of these Terms of Service and/or our Community Standards or due to any illegal or inappropriate use of the Site or services.
§ Violation of DoLah's Terms of Service and/or our Community Standards may get your account disabled permanently.
§ Users with disabled accounts will not be able to sell or buy on DoLah.
§ Users who have violated our Terms of Service and/or our Community Standards and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
§ Users have the option to enable account Security features to protect their account from any unauthorized usage.
§ Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
§ Sellers will be able to withdraw their revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to DoLah's approval.
§ Disputes should be handled using DoLah's dispute resolution tools ('Resolution Center' on the order page) or by contacting DoLah Customer Support.
§ DoLah may make changes to its Terms of Service from time to time. When these changes are made, DoLah will make a new copy of the terms of service available on this page.
§ You understand and agree that if you use DoLah after the date on which the Terms of Service have changed, DoLah will treat your use as acceptance of the updated Terms of Service.
User Generated Content ("UGC") refers to the content added by users as opposed to content created by the Site. All content uploaded to DoLah by our users (Buyers and Sellers) is User Generated Content. DoLah does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.
Furthermore, DoLah is not responsible for the content, quality or the level of service provided by the Sellers (even if they are Top Rated Sellers, Top Rated Sellers, offer Promoted Proposals or otherwise). We provide no warranty with respect to the Proposals, their delivery, any communications between Buyers and Sellers, and the Logo Designs created through the Logo Maker. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate services.
By offering a service, the Seller undertakes that he/she has sufficient permissions, rights and/or licenses to provide, sell or resell the service that is offered on DoLah. Sellers advertising online their Proposal or Logo Design created through the Logo Maker must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the Proposal or Logo Design from the Logo Maker, as applicable, and may lead to the suspension of Seller's account.
Ownership and limitations: When purchasing a Proposal on DoLah, unless clearly stated otherwise on the Seller's Proposal page/description, when the work is delivered, and subject to payment, the Buyer is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the Seller, and the Seller waives any and all moral rights therein. The delivered work shall be considered work-for-hire under the Malaysia Copyright Act. In the event the delivered work does not meet the requirements of work-for-hire or when Malaysia Copyright Act does not apply, the Seller expressly agrees to assign to Buyer the copyright in the delivered work. All transfer and assignment of intellectual property to Buyer shall be subject to full payment for the Proposal and the delivery may not be used if payment is cancelled for any reason. For removal of doubt, in custom created work (such as art work, design work, report generation etc.), the delivered work shall be the exclusive property of Buyer, and Seller assigns all rights, title and interest in the delivered work. Some Proposals (including for custom created work) charge additional payments (through Proposal Extras) for a Commercial Use License. This means that if you purchase the Proposal for personal use, you will own all rights you require for such use, and will not need the Commercial Use License. If you intend to use it for any charge or other consideration, or for any purpose that is directly or indirectly in connection with any business, or other undertaking intended for profit, you will need to buy the Commercial Use License through a Proposal Extra and will have broader rights that cover your business use.
For Voice Over Proposals, when the work is delivered, and subject to payment, the Buyer is purchasing basic rights, (which means the Buyer is paying a one time fee allowing them to use the work forever and for any purpose except for commercials, radio, television and internet commercial spots). If you intend to use the Voice Over to promote a product and/or service (with the exception of paid marketing channels), you will need to purchase the Commercial Rights (Buy-Out) through Proposal Extra. If you intend to use the Voice Over in radio, television and internet commercials, you will need to purchase the Full Broadcast Rights (Buy-Out) through Proposal Extra. For further information on the type of buy-outs, please read below.
Furthermore, users (both Buyers and Sellers) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to DoLah, including Proposal texts, photos, videos, usernames, user photos, user videos and any other information, including the display of delivered work, may be used by DoLah for no consideration for marketing and/or other purposes.
When purchasing a
Voice Over Proposal, the Seller grants you a perpetual, exclusive,
non-transferable, worldwide license to use the purchased Voice Over (except for
commercials, radio, television and internet commercial spots).
By purchasing a Commercial Rights (Buy-Out) with your order, in addition to the basic rights, the Seller grants you with a license to use the Voice Over for any corporate, promotional and non-broadcast purposes. Corporate, promotional and non-broadcast purposes means any business related use for the creation of, or to promote a for-product profit or service (with the exception of paid marketing channels), such as (by way of example): explainer videos posted to company websites, social networks or email campaigns, audiobooks, podcast intros, and strictly excludes any illegal, immoral or defamatory purpose.
By purchasing a Full Broadcast Rights (Buy-Out) with your order, in addition to the Commercial Rights, the Seller grants you with a license for full broadcasting, which includes internet, radio, and TV "paid channels" including (by way of example): television commercials, radio commercials, internet radio, and music/video streaming platforms, and strictly excludes any illegal, immoral or defamatory purpose.
This Buy-Out is subject to DoLah's Terms of Service. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the Seller nor DoLah will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.
By purchasing a “Commercial Use License” with your Proposal Order, the Seller grants you a perpetual, exclusive, non-transferable, worldwide license to use the purchased delivery for Permitted Commercial Purposes. For the avoidance of doubt, the Seller retains all ownership rights. “Permitted Commercial Purposes” means any business related use, such as (by way of example) advertising, promotion, creating web pages, integration into product, software or other business related tools etc., and strictly excludes any illegal, immoral or defamatory purpose. This License is subject to DoLah’s Terms of Service. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the Seller nor DoLah will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.
Disclaimer of Warranties
YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER DOLAH NOR ANY PERSON ASSOCIATED WITH DOLAH MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Certain user-generated content on the Site has been translated for your convenience using translation software powered by Amazon Translate. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Such translations are provided as a service to users of the Site, and are provided "as is". No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of such translations made from English into any other language. Some user-generated content (such as images, videos, Flash, etc.) may not be accurately translated or translated at all due to the limitations of the translation software.
The official text is the English version of the Site. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated content, please refer to the English version of the content which is the official version.
Limitation on Liability
IN NO EVENT WILL DOLAH, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
IN ACCEPTING LIABILITY AS THE LIMITED AUTHORIZED PAYMENT COLLECTION AGENT OF SELLER, DOLAH AND ITS AFFILIATES ASSUME NO LIABILITY FOR ANY ACTS OR OMISSIONS OF SELLER.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with DoLah, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.
At DoLah we care about your privacy. We do not sell or rent your personal information to third parties for their direct marketing purposes without your explicit consent. We do not disclose it to others except as disclosed in this Policy or required to provide you with the services of the Site and mobile applications and its related sites, applications, services and goods or any other Site, meaning - to allow you to buy, sell, share the information you want to share on the Site; to contribute on the forum; pay for products; post reviews and so on; or where we have a legal obligation to do so.
We collect information that you provide us or voluntarily share with other users, and also some general technical information that is automatically gathered by our systems, such as IP address, browser information and cookies to enable you to have a better user experience and a more personalized browsing experience.
We will not share information that you provide us in the process of the registration - including your contact information - except as described in this Policy.
Information that you choose to publish on the Site (photos, videos, text, music, reviews, deliveries) - is no longer private, just like any information you publish online.
Technical information that is gathered by our systems, or third party systems, automatically may be used for Site operation, optimization, analytics, content promotion and enhancement of user experience. In accordance with applicable local law, we may use your information to contact you - to provide notices related to your activities, or offer you promotions and general updates, but we will not let any other person, including sellers and buyers, contact you, other than through your user profile on the Site.
Your personal information may be stored in systems based around the world, and may be processed by third party service providers acting on our behalf. These providers may be based in countries that do not provide an equivalent level of protection for privacy as that enjoyed in the country in which you live. In that case, we will provide for adequate safeguards to protect your personal information
You can exercise your rights over your personal information, by opening a Customer Relations ticket. If you do not have an active DoLah account, please contact us at support@DoLah.my. More details about the rights applicable to you are in the long version of the Policy.
The above are just the highlights. We encourage you to read more about the information we collect, how we use it, understand the meaning of cookie (no, you can’t eat it) and more in the long version of our Policy below.
DoLah (including DoLah Inc., DoroSolve. and its affiliates) respects your privacy and is committed to protect the personal information of its users - buyers, sellers, collaborators and other visitors browsing the Site () as well as affiliates, influencers and other collaborators interacting with DoLah. We believe that you have a right to know our practices regarding the information we collect when you visit and/or use the Site. This Policy explains our privacy practices for the Site and services provided by DoLah as well as privacy practices that apply to affiliates, influencers and other collaborators who are individuals. By accessing and/or using the Site and its related sites, applications, services, goods and/or registering for a DoLah account and/or using it as a collaborator to share comments on a specific project and/or registering to our affiliate or influencer or similar program, you agree to the terms and conditions of this Policy, including to our collection, use, disclosure, processing and retention of your personal information. You can also learn how to limit sharing of information in this Policy.
When you register to the Site, or use it as collaborator, and/or complete forms, and/or register to our affiliate or influencer or similar program, we ask you to provide certain personal information, including a valid email address, facebook or google account log in details and username. We may ask you to provide or otherwise collect additional information that you provide us, such as, your profile details, physical address, telephone number or other contact details, financial information (such as payment method and credit card number), details about other social networks linked accounts, details about your listed proposal, purchases, education, profession and expertise, and additional authentication information (such as your government issued ID, passport, or driving license, as permitted by applicable laws. We also collect information about your communications with DoLah as well as communication with other users of DoLah.
In addition, we collect information while you access, browse, view or otherwise use the Site. In other words, when you access the Site we are aware of your usage of the Site, and gather, collect and record the information relating to such usage, including geo-location information, IP address, device and connection information, browser information and web-log information, and all communications recorded by Users through the Site. We use that information to enhance user experience, personalize your browsing experience as well as monitor the Site for preventing fraud and inappropriate content or behaviour. We also collect supplemental information obtained from third parties such as demographic and navigation data, if applicable.
Additionally, in order to improve your online experience at DoLah, we have implemented impression reporting. While you view our ads, we gather user Global Unique Identifier, HTTP request data like, user agent, IP, host, url, country/continent from which request made, browser info, device/operating system/operating system version.
Once you register, your username and additional information regarding your activity is made public and is visible to all Users of the Site. This information includes photos you upload, your published portfolio, Gig information, ratings, and additional information you may choose to add to your profile.
You directly provide us with most of the information we collect. You do this by filling out the registration details on the Site, linking to your DoLah account accounts of other social networks (please also see the External Links section below), completing application forms, skill tests and customer surveys (if any) as well as by posting and sharing additional information voluntarily. This can include information about sellers and their Proposal, User's location, education and profession, sharing of portfolio, ratings and feedbacks by buyers and anything you choose to add to your user profile.
We also collect information from third party vendors and/or partners and/or other commercially available sources such as data aggregators and public databases , who provide us data to supplement the information we collect about you, in accordance with applicable laws. For example, we may receive fraud warnings from service providers for our fraud prevention and risk assessment efforts.
If you link, connect, or login to your DoLah Account with a third-party service (e.g. Google, Facebook, LinkedIn), we receive certain information, such as your registration and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.
Company name : DoroSolve Entreprise [202003123016 (TR0214197-A)]
UNIT 3A-07, TOWER A, 59200 KUALA LUMPUR W.P KUALA LUMPUR
THE VERTICAL BUSINESS SUITE, 8, JALAN KERINCHI,
BANGSAR SOUTH, 59200, KUALA LUMPUR.
Email : firstname.lastname@example.org